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In-store Covid-19 safety measures
We’re delighted to announce that as a homewares retailer, we are now able to re-open (Falkirk will remain closed until further notice). Please be assured that we’ve put safety first and that full risk assessments at each store have allowed us to make your shopping experience as safe as possible by implementing a number of new measures that closely follow the government’s COVID-19 Secure guidelines.
Safety Measures
Below is a brief overview of some of the in-store measures and practices that we will be undertaking throughout your visit to Sterling. We really have considered the safety of both our customers and staff and we are confident that we've made the store as safe as possible. We've put safety first and hope this will allow you to enjoy your visit to Sterling.
We've been furnishing Scotland for over 40 years and we will continue to be here for you and your home for many years to come.
Social Distancing - we’re asking everyone to keep at least 2 metres apart from other customers and Sterling staff. We've lots of space in-store and we've installed signage to ensure that everyone is regularly reminded to keep a safe distance.
Managing customer numbers - although our stores are large and spacious, we will be closely monitoring customer numbers to ensure that everyone in-store has plenty of room. You may be asked to queue during busy periods if necessary.
Hand sanitiser - on entering our stores you will be asked to use the provided hand sanitiser. In addition, we have multiple sanitising stations that are located throughout each store and we encourage you to use them frequently during your visit.
Temporary directional signage - when needed, we are making sure that the flow of customers and staff avoids any bottlenecks or needless close contact. For this reason we ask that you follow our Covid-19 signage so that social distancing is possible in all areas of the store.
No physical contact – our sales advisors are here to help but will always keep a safe distance. We know that to stop the spread of Covid-19 we must work hard to cut out all physical contact with people outside our immediate household.
Extra cleaning - we've increased the frequency of cleaning in all areas, and especially in high contact areas. This will ensure that we minimise the risk to everyone in-store. Sales staff, as well as our cleaning staff, will use anti-viral spray and wipe down surfaces throughout the day.
Book a VIP in-store appointment
We’ve also launched a new appointment system that allows you to confirm a VIP personal shopping appointment at a time that suits you. If you would like to request an appointment, simply follow the link below.
