Guardsman

So what is a protection plan? 

 A Guardsman furniture protection plan is an underwritten insurance product for new furniture; It covers your furniture against life’s little accidents such as accidental staining, accidental damage or structural faults.   

 Our aim is to keep your furniture looking good and in full use in your home; so wherever possible our network of repair technicians and cleaning specialists will always try to repair the damage!  And if a repair isn’t possible, we will source new parts for you, or if they are not available, we will arrange for a replacement item to be ordered. 

What am I actually covered for? 

We’ll cover you for accidents to your leather or fabric upholstery, and your dining and bedroom furniture.   

 Accidental stains, examples include: 

• Drinks such as red wine or coffee 
• Food such as curry and pizza 
• Bodily fluids such as blood or vomit 
• Ink such as biro, felt tip or permanent marker 
• Unidentifiable stains such as a stain appearing after a party 
• Paint 
• Make up and toiletries 
• Dye transfer from jeans or newspaper (not as a result of a build-up) 
• Oil based stains such as grease or tar 
• Adhesive's and glues 
• Bleaches and other household cleaning products 
• Acidic liquids such as vinegar and lemon juice 
• Ring marks 

Accidental damage, examples include: 

• Tears and rips caused by keys and belt buckles 
• Scratches and snags caused by jewellery 
• Burns caused by cigarettes 
• Thread pulls 
• Minor Pet Scratches 

*Structural faults, examples include: 

• Recliner mechanisms  
• Excessive loss of resilience of foam cushions (not through general use) 
• Stitching coming undone 
• Broken Springs 
• Frame breakage 
• Broken legs and feet 
• Broken hinges and drawer runners 

*Structural faults coverage is only available on the dining and bedroom protection plan.  However, if you are purchasing leather or fabric recliner furniture you can also purchase the Electric Recliner top up plan which will cover you for failure, bending or breakage of the mechanism, as well as broken switches and broken wires. 

A protection plan will not cover you for: 

• Animal chewing 
• Wear and tear 
• Damage caused by perspiration 
• General cleaning 
• Colour change 
• Peeling of leather upholstery 

How your Protection Plan works 

If we can’t fix it, we won’t let you down! 

When you have an accident, you simply make a claim by calling our UK call centre, or by going to the guardsman website and downloading a claim form: www.guardsman.co.uk 

Claim for as many incidents as you need over 5 years; you’ll have cover for parts, labour and replacement items up to the indemnity value of your plan.  Your indemnity value is the price you originally paid for your sofa 

It differs from other insurance products and warranties because there is simply a one off fee you pay at the time of purchasing your new furniture, meaning there are no excesses to pay, or annual renewal costs.

Making a claim

In the event of an accident, making a claim is easy. Simply call the Guardsman claim line on 0345 600 5886 where you will be guided through the simple process step-by-step. Please watch the video below if you require any further information.