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Terms & conditions

Introduction

These term and conditions apply to all transactions on the Sterling Furniture web site. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at onlineteam@sterlingfurniture.co.uk or on 0845 543 0469 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

Pricing and payment

We are very careful to ensure that all our prices are correct. However, if we on a rare occasion we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. Payment will be taken in full at checkout and all prices are inclusive of VAT (where applicable) at the current rates.

Delivery

Our standard furniture delivery charges apply to UK Mainland addresses only. Additional charges may apply to furniture deliveries to UK islands. Please refer to our delivery overview section for more details on non-UK mainland deliveries. When an order contains more than one furniture item, all furniture items will be delivered at the same time as soon as all items are available. An estimated delivery timescale is associated with each furniture product and we will make every effort to deliver your goods within this timescale. However delays can occasionally occur due to unforeseen factors out with our control. Sterling Furniture shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Preparing for furniture delivery

It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock

In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery.

  1. Measure the height and width of any hallways and door accesses, as well as the entry clearance.
  2. Check the dimensions of the furniture in order to ensure the items will fit.
  3. Clear plenty of space to allow for the delivery and any packaging materials. 

Cancellation

You may cancel your order at any time by contacting us on onlineteam@sterlingfurniture.co.uk. If your goods have not been dispatched, other than as detailed below, we will refund the full price of the items and any delivery charge to the same card or paypal account you used to purchase the goods. If you decide to cancel items (before delivery has taken place) that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. We will endeavour to avoid any such charges but in some instances this may be unavoidable.

Returns policy

If, for any reason you are unhappy with you purchases you can return your order within 14 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows). Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Sterling Furniture. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you. Please inform us of any return you would like to make as soon as possible by emailing us at onlineteam@sterlingfurniture.co.uk. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered free of charge as soon as the items are available. 

Marketing permissions 

By completing your purchase you are agreeing for us to include you in all future marketing activity. We will contact you via your postal and email address provided during the checkout process. You can opt out from receiving all marketing activity at any point by emailing us at onlineteam@sterlingfurniture.co.uk, by calling 0845 543 0469 or by writing to: 

Marketing Team

Sterling Furniture Group Ltd.
76 Moss Road
Tillicoultry
Clackmannanshire
FK13 6NS

Jurisdiction 

The products and services offered on Sterling Furniture Group websites are sold for use within the United Kingdom. Use of this web site shall be governed by Scots Law and will be subject to the jurisdiction of the Scottish courts.

The Sterling Furniture website is operated by:
Sterling Furniture Group Ltd.
76 Moss Road
Tillicoultry
Clackmannanshire
FK13 6NS
Registered company number: SC054090
VAT number: 271464067