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Covid-19 customer information

 

Were Still Here (1)

COVID - 19

Our customers, staff and the communities in which we serve, are at the heart of everything we do during this unprecedented time at Sterling Furniture.

 

Email Subheads2Our Stores – temporarily closed 

In line with the recent announcement from the Scottish Government, our stores will no longer open on Boxing Day and will temporarily close for 3 weeks.  

While we are not able to welcome you instore, our Sale will go ahead online as normal, offering great savings from Christmas Day.

If you have an outstanding order with us, or you are expecting a delivery from us soon, our warehouse and delivery teams will be operating as normal, abiding by our covid-safe measures at all times. If you have any questions relating to your order, please email our customer service team at contact@sterlingfurniture.co.uk.

Furniture DeliveryOur Deliveries – 2 man furniture deliveries have restarted.

Our warehouse and delivery teams are operating as normal, abiding by our covid-safe measures at all times.

 

COVID-19 FAQs

 

Are stores open?

In line with the recent announcement from the Scottish Government, our stores will no longer open on Boxing Day and will temporarily close for 3 weeks.  

 

How do I now contact Sterling? 

Although our stores are now temporarily closed, we are still here for you. If you have any questions regarding your order please email us at contact@sterlingfurniture.co.uk. 

 

I have an outstanding order, does anything now change?

No, our warehouse and distribution teams are working as normal. As soon as your furniture arrives in our depot we will be in touch to arrange delivery. 

 

Can I buy online?

Yes! We continue to be open for business online as normal and we have a large number of smaller items that can be delivered in 7 days by courier! If you have any questions for the online team please email onlineteam@sterlingfurniture.co.uk and they will be delighted to help you.

 

I’m concerned that I might not be able to keep up my finance payments, is there anything you can do?

We appreciate that this is a difficult time for many and that you may be facing uncertainty about your finances. If you’ve already taken delivery of your furniture please speak directly with your finance provider who will be able to advise of any options available. You will find all the contact details on your credit agreement.