Overview of delivery service
We know how important delivery is to our customers and so we aim to provide the highest quality service across the whole of the UK mainland. We take the time to evaluate each and every one of our products so that we can identify the fastest, safest and most efficient delivery option for you. Unlike many other retailers we feel it’s important to offer standard delivery charges across the whole of the UK mainland. So, whether you’re in Scotland, England or Wales, the same delivery charges apply and we think that’s only fair.Our charges made simple
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(A) TWO-MAN 'WHITE GLOVE' DELIVERY (B) COURIER DELIVERY |
£60.00 per order - anywhere on mainland UK £5.95 per order - anywhere on UK mainland and Islands(normally within 3-6 working days) |
Please note:
- Our delivery charges are NOT cumulative. The maximum you will pay for the delivery of any total order is either £5.95 or £60.00.
- Spend over £50 on items that require a courier delivery and delivery on these items is FREE!
- Buy any item that carries a £60.00 two-man delivery charge and you will automatically get FREE DELIVERY on any items in your order that require courier delivery.
- The relevant delivery charges for each product can be easily viewed by clicking the ‘Delivery Tab’ underneath the ‘Add to basket’ button. Deliveries are calculated automatically and displayed clearly at checkout.
Two-man ‘white glove’ delivery
Our two-man ‘white glove’ delivery service is generally required for all medium and large furniture products. With over 35 years experience in furniture delivery we are confident that we, along with our expert delivery partners, have the skill to ensure that your delivery will be carried out as efficiently as possible with the least disruption to you and your household.
Our ‘white glove’ delivery crew will not only deliver but unwrap and place your furniture in the location specified by you. Furthermore, all pieces will be assembled (excluding flat pack items), packaging will be removed and we will check any electrical fittings if relevant. The estimated delivery lead time is displayed next to each furniture product. However, you will be contacted in advance of your delivery by a member of our delivery team so that you can select the next available date that is most convenient for you.
We are happy to arrange delivery to any UK island location but due to the wide range of delivery complexities to different islands we are not able to provide a standard charge for this. Please complete your order as normal (a £60.00 charge will be applied) and we will contact you with details of any extra delivery charge as soon as possible. Upon acceptance from you, we will process any further delivery charge which will complete your order in full. However, if you are not happy with the additional charge then you will be able to cancel your order at this point and receive a full refund. Please also note that delivery to a UK island location may increase the lead time for your delivery.
Courier delivery (3-6 working days)
Most of our homeware products and some small furniture items will be delivered by one of our courier partners. Deliveries will normally be received in 3-6 working days. Regardless of the cost of the items, we take the utmost care to ensure that each individual item is packed safely and securely. Furthermore, we’re serious about the environment and so wherever possible our distribution team use recycled packaging materials to ensure that your delivery and the environment are both kept safe!
Delivery FAQs
Q: I’m ordering both furniture and homewares. Does this mean I’ll be charged for both deliveries?
A: Absolutely not! If you order furniture (that requires a two-man delivery at £60.00) and homeware products within the same order you will only be charged for the furniture delivery. Your homeware products will be delivered for FREE!
Q: I’ve ordered some furniture with a delivery lead time of 4 weeks but I’ve also ordered some homeware items. Will both arrive in 4 weeks?
A: No, any homeware items (that require a courier delivery) will be dispatched immediately and will arrive in 3-6 working days. You will be contacted in advance of your furniture delivery by a member of our delivery team so that you can select the next available delivery date.
Q: What happens on the day of my furniture delivery?
A: On the day of delivery we can contact you one hour prior, on a designated contact number before we arrive. To take advantage of this service please call us on 0845 543 0469 and we will inform the relevant distribution centre of this. On arrival, the delivery crew will unwrap and place your furniture in the location of your choice. Where appropriate your furniture will be assembled (excluding flat pack items) and all packaging will be removed and taken away for recycling.
Q: Can I have an order delivered to an address that is different to the one on my credit card?
A: Yes absolutely. Many of our customers regularly use our website to send gifts to friends, family and also use us for corporate gifts. Simply add in a new delivery address option on your account. However, if any furniture items (that require two-man delivery) are being sent to an alternative address, we will need to speak to the homeowner in advance of the delivery to allow them to select an available delivery date.
Q: I’ve ordered multiple items of furniture with different delivery dates. When should I expect to receive them?
A: In general, you should expect to receive all furniture items in one order at the same time. This allows us to keep your delivery charge at £60.00 as we do not increase your delivery charges when you order multiple furniture items.
