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Security Info
Unlike the vast majority of online shops on the internet, Sterling Furniture has full PCI DSS Compliance. Without getting overly technical, this means that our site has the highest level of security possible. Our compliance applies to the security & protection of all sensitive customer information including debit and credit cards. A website must go through a rigorous INDEPENDENT audit and undertake a significant investment to attain Tier 1 PCI DSS certification. Due to our certification, you can be totally confident that your data is as safe as possible both throughout and after your shopping visit.
Privacy Info
We take our your online privacy very seriously and for this reason we will absolutely NEVER provide your details to a third party for marketing purposes. However, we may wish to contact you directly about Sterling Furniture promotions and offers. If you do not wish to receive any of these promotions or offers then simply edit your communication options within your ‘My account’ section. During the online buying process we must collect the relevant personal information that will allow for your sale to be processed and delivered (name, address, payment details, delivery address and email address). This information will be held and treated as totally confidential on our secure servers (please see Security section below for more details). In order to fulfill some of our orders we may have to pass on certain elements of your personal data (e.g. delivery address) to third-party organisations. These carefully selected and trusted suppliers are under strict and legal obligations to keep your personal information private. Sterling Furniture and all company processes fully comply within all Consumer and Data Protection legislation.
Cookie info and policy
A cookie is a small amount of data sent from Sterling Furniture's server and stored on your computer's hard drive. At Sterling Furniture we use cookies to remember you when you return to our site and to keep track of what items have in your basket.
To purchase items from Sterling Furniture online, you need to have cookies enabled. However, if you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies within your browser menu for help to turn them on, should you need to.
It's important to note that cookies can't harm your computer. At Sterling Furniture we don't store your personally identifiable information (e.g. credit card details) in cookies we create, but we do use encrypted information gathered from them to help improve your experience of our site. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
A. LIST OF VENDA PLATFORM COOKIES
| Cookie Name | Originating Page | First or Third Party | Purpose | Expiry |
|---|---|---|---|---|
| locn | All | First | Collecting region code and setting user region | Never |
| lang | All | First | Collecting language code and setting display language | Never |
| RFID | Add to basket/log in | First | User reference id + verification hash collected, for the purposes of session control. | Never |
| SID | First page visited | First | Collects session ID for the purposes of session control. | Never |
| RVI | Viewing items | First | Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel. | One week |
| vbmprods | Viewing items | First | Collects list of recently viewed items for the purposes of displaying "recommended items" panel. | One week |
| vbmtracker | Viewing items | First | Collects recommended items tracking code for the purposes of building "recommended items" data. | One week |
| newCurr | Viewing currency exchange rates | First | Collects data on currency to rate against in order to provide an exchange rate | One week |
| referid | First page visited | First | Referral data to track sites that link to Venda | 2 days |
| httprefer | First page visited | First | Referral data to track sites that link to Venda | 2 days |
| Setview | Product list/search list page | First | Keeps user's preference for the product information display page. | 1 week |
| setViewPerPage | Product list/search list page | First | Keeps user's preference for the number of products to view per page. | 1 week |
| RSI | Search | First | Keeps last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them. | 1 day |
| Tracking tags | Various | First and third | Analytical services | Not disclosed |
| Quench | All | First | Managing performance on the Venda platform | At end of Browser session |
B. COOKIES INFORMATION FOR INCLUSION IN PRIVACY POLICIES
Cookies that are strictly necessary for the operation of the Website:
Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.
| Cookie Name | Originating Page | Purpose | Expiry |
|---|---|---|---|
| locn | All | Collecting region code and setting user region | Never |
| lang | All | Collecting language code and setting display language | Never |
| RFID | Add to basket/log in | User reference id + verification hash collected, for the purposes of session control. | Never |
| SID | First page visited | Collects session ID for the purposes of session control. | Never |
| RVI | Viewing items | Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel. | One week |
| vbmprods | Viewing items | Collects list of recently viewed items for the purposes of displaying "recommended items" panel. | One week |
| vbmtracker | Viewing items | Collects recommended items tracking code for the purposes of building "recommended items" data. | One week |
| newCurr | Viewing currency exchange rates | Collects data on currency to rate against in order to provide an exchange rate | One week |
| referid | First page visited | Referral data to track sites that link to Venda | 2 days |
| httprefer | First page visited | Referral data to track sites that link to Venda | 2 days |
| Setview | Product list/ search list page | Keeps user's preference for the product information display page. | 1 week |
| setViewPerPage | Product list/ search list page | Keeps user's preference for the number of products to view per page. | 1 week |
| RSI | Search | Keeps last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them. | 1 day |
| Tracking tags | Various | Analytical services | Not disclosed |
| Quench | All | First | Managing performance on the Venda platform |
Other uses of cookies
We also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.
Where you consent to us doing so, we may also use cookies and other such devices to:
- to allow you to carry information across pages of our Website and avoid having to re-enter information;
- within registration to allow you to access stored information;
- to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
- speed up searches; and/or
- within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
Browser settings:
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.
Find out how to disable/enable cookies by clicking on the ''Manage Cookies'' section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash playerprivacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security
